Testimonials

Excellent service! The repair was completed on time, and the adviser and staff were professional and friendly.

I was pleased with the service provided at the parts counter.

I had a great experience at Puente Hills Toyota. Nicholas was extremely patient, knowledgeable, and helpful throughout the entire process. The entire staff was friendly and professional . Thanks to their excellent customer service, I was able to drive away in the exact car I wanted. Highly recommend Puente Hills Toyota!

The service was done on the time and explained to me what other service were recommended.

(Translated by Google) They provide excellent service (Original) Atienden muy bien

Drove in for 25k service without an appointment and was welcomed. The service was very fast and efficient. Isaac Diaz explained what was done to the van and what the next service would be. Isaac didn’t upsell anything, unlike other service managers.

Raymond is the best. Very respectful and responsive. He took care of our Tacoma and Sequoia. We will definitely be back for years to come. Thank you very much Puente Hills Toyota and Raymond

they were so excellent to me with everyone involved in helping me. they were willing to work with me and my needs. also never left a question unanswered even tho i felt like i asked too many at a time because of excitement. will definitely recommend this dealership to others in the future!

Excellent service!

Friendly and easy service!

Best service dept other toyota service dept said I would have to leave car all day yet at puente hills toyota it was done in 2and a half hrs.will be going there from now on

Had a great experience purchasing my vehicle at Puente Hills Toyota. Carina in sales was friendly, professional, and made the process easy from start to finish. Jose in finance was knowledgeable, straightforward, and took the time to explain everything clearly. Overall, the entire purchase experience was smooth and stress-free. Thank you both for the excellent customer service!

One of the associates was very knowledgeable on what services I needed for my car. I appreciate the customer service staff were friendly throughout the building.

I had a great experience buying my first car at Puente Hills Toyota. Carina was amazing and explained all the details of the car well so that we can make an informed purchase!

Always in good hands here. Raymond is the best- I always ask to work with him when I go. He is super friendly and great with customers

had an excellent experience at the dealership for my recent oil change. Raymond was professional and friendly. He explained everything clearly, and even provided a complimentary vehicle inspection. I appreciated the attention to detail and excellent customer service. I will definitely return for future maintenance.

First time meeting Alex today, I feel at ease coz he demonstrates professionalism while talking to him. He seemed a nice guy.

They get 5 stars from me, excellent service and clear communication thank you Alex

Friendly, good value!

Love this dealership. They always come through. I've been working with Calvin and Benny since 2010...

I feel good! Raymond is always ready to serve customers with the warm and polite attitude, professional service ,thank you Raymond.

Calvin Jason and Jerry are amazing!!!! I am so pleased with my purchase. The whole experience with this time was seamless!!! I bought the actual car previously owned by the GM! I am sooo happy in my SEQUIOA TRD PRO!!! Thank you very much for making my first car purchase a great experience !!

I have been coming here for about 8yrs to purchase cars and also for service. Tom at service desk is always very helpful and very knowledgeable...👌👍

Great experience,thank you Angel and your crew for walking me and my family through the process of buying our cars, and making it smooth and quick,no BS on what you promised,we’re happy with both of our cars,beginning with my son’s Tacoma and ending with my wife’s GrandHighlander.

Fast help

Excellent service, quick shipment, very easy transaction. Thank you for the awesome service and follow up emails.

Tyler Lusk was hands down the only reason I ended up purchasing my car from this dealership. From the very beginning, he was professional, respectful, patient, and genuinely cared about making sure I had a good experience. He communicated clearly, never pressured me, and always treated me with honesty and respect. In an industry where customers often feel pushed around, Tyler stood out completely. He actually listened to what I wanted, worked hard to make the deal happen, and stayed consistent the entire time. Even after multiple frustrating setbacks caused by management, Tyler stayed in contact with me, kept me updated, and fought to make sure the original agreement was honored. The final signing and delivery process was smooth, easy, and stress-free because of him. If you plan on shopping here, ask for Tyler directly — he’s the definition of how a salesperson should treat customers. Unfortunately, my experience with Brian Williams was the complete opposite and nearly caused me to walk away entirely. After Tyler and I had already discussed pricing and agreed on numbers for a specific vehicle, Brian stepped in and immediately tried steering the conversation away from the deal we already had. Instead of respecting the agreement, he repeatedly attempted to upsell me into a different car and avoided giving direct answers about pricing. Every conversation felt like a sales tactic instead of honest communication. What made the situation worse was that the agreed out-the-door price kept changing. I was told one thing, then another, and then something completely different later on. At one point I left believing the deal was finalized, only for another employee to suddenly say the vehicle was “not theirs” and they could not honor the price we had already agreed to. A few days later, they contacted me again claiming they now had the exact car I originally wanted, but the pricing mysteriously continued increasing every time they called. The constant phone calls, changing numbers, and repeated attempts to get me into the dealership without honoring the original agreement made the process exhausting and frustrating. It genuinely felt like my time was not being respected. Thankfully, Tyler Lusk stayed professional throughout the entire process and ultimately restored my confidence enough to move forward with the purchase. Without Tyler’s integrity, professionalism, and effort, this would have been one of the worst dealership experiences I’ve ever had.

Only went here for service. They are very busy but get it done

I had a great experience buying a vehicle at Puente Hills Toyota. Roger, Susy, and Ted were amazing throughout the process. They helped me find the right vehicle and made everything smooth and stress-free. I really appreciated their professionalism, patience, and excellent customer service. Highly recommend working with them if you’re looking for a new car!

I did not have an appointment for my oil change, and the service was completed in about 1½ hours, which was great. The customer service was excellent overall. They also offer complimentary water and coffee, which is a nice touch. The only downside is the price. Other dealerships offer oil changes at a lower cost. They do have a package of five oil changes with tire rotations for $350, but it must be used within two years, which may not be possible for everyone. If there were no time limit on the package, I would definitely purchase it. Overall, I had a positive experience and was satisfied with the service.

Very disappointed with this experience. After a vehicle trade-in, a personal item was accidentally left behind and we were assured it would be set aside for pickup. When we later followed up to retrieve it, we were informed that it could not be located. While mistakes can happen, the most frustrating part was the lack of resolution afterward. Despite multiple follow-ups and relying on the dealership’s assurances, we were left without our property and without a meaningful solution. The communication, accountability, and customer service throughout the process were disappointing. I expected much better treatment and support in resolving an issue like this.

I’m extremely disappointed with the level of professionalism we experienced at this Toyota dealership. We contacted them ahead of time and were told that a car seat would be held for us. Based on that assurance, we made the trip to pick it up, only to be told upon arrival that they couldn’t find it. What makes the situation even more frustrating is that this is not only an expensive item, but we expected better organization and communication regarding something of significant value. The staff said they would look into the issue and get back to us, but it has now been several days and we have received no update, no follow-up call, and no resolution. Customers should be able to rely on commitments made by dealership staff. Losing track of an item that was specifically set aside and then failing to follow up demonstrates poor customer service and a lack of accountability. I hope management takes steps to improve their communication and inventory procedures so other customers do not have the same experience. Sales man is named Christian.