2025 Toyota Sequoia for Sale in City of Industry, CA


2025 Toyota Sequoia

Starting at $80,385.00

Please see our incentives page for available current offers

Additional Vehicle Information

  • Features
  • Packages

Features

Features

  • Technology
  • Exterior
  • Interior
  • Safety
  • Mechanical
  • Comfort

Technology

Instrumentation

Warnings and reminders low battery, low oil pressure, coolant temperature warning, low fuel level, maintenance due
Customizable instrument cluster
Instrument cluster screen size 12.3 in.
Clock
Compass
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Audio System

Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Watts 800
Premium brand JBL
Antenna type diversity, mast
Subwoofer 1
Total speakers 13
Radio data system
Digital sound processing
Speed sensitive volume control
Surround sound
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, maintenance status, lock operation, engine start/cabin preconditioning, maintenance scheduling, security event/collision alert
Driver assistance app roadside assistance
Navigation data send destination to vehicle, real time traffic
Smart device app compatibility Toyota Connected Services, Amazon Alexa
Navigation system over-the-air map updates (OTA), touch screen display, voice operated
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search
Smartphone integration wireless Apple CarPlay, wireless Android Auto
Infotainment screen size 14 in.
Infotainment Toyota Audio Multimedia

Exterior

Roof

Moonroof / Sunroof tilt/slide, power panoramic, power sunshade, one-touch open/close, anti-trapping
Roof rails chrome

Exterior Features

Active grille shutters
Exhaust tip color black
Rear trunk/liftgate sensor-activated, liftgate, power operated
Door handle color chrome
Mirror color chrome
Rear spoiler roofline
Rear spoiler color body-color
Grille color chrome, chrome surround
Mudguards rear, front
Fender lip moldings black
Body side moldings chrome
Window trim chrome
Rocker panel color body-color
Front bumper color black
Rear bumper color black

Lights

Daytime running lights LED
Front fog lights LED
Taillights LED
Headlights auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off, self-leveling
Exterior entry lights approach lamps

Tires and Rims

Tire type all season
Spare tire mount location underbody
Spare wheel type steel
Tire Pressure Monitoring System
Spare tire size full-size
Wheels painted aluminum alloy

Windows

Rear wiper intermittent, auto-on in reverse, with washer
Liftgate window manual flip-up
Window defogger rear
Front wipers variable intermittent, rain sensing
Power windows safety reverse
Rear privacy glass
Laminated glass acoustic windshield

Interior

Seatbelts

Emergency locking retractors third row, rear, front
Seatbelt pretensioners front, rear
Seatbelt force limiters front
Seatbelt warning sensor front
Third row seatbelts 3-point
Rear seatbelts 3-point
Front seatbelts 3-point

Seats

Upholstery accents contrast stitching
Rear seat ventilated, heated
Passenger seat power adjustments 4-way power lumbar, height, 10, reclining
Driver seat power adjustments height, 10, 4-way power lumbar, reclining
Third row headrests 3, adjustable
Driver seat ventilated, heated
Passenger seat heated, ventilated
Rear headrests 2, adjustable
Front headrests 2, adjustable
Third row seat type 40-60 split bench
Front seat type bucket
Rear seat type captains chairs
Third row power adjustments
Third row seat folding power, split, flat
Rear seat manual adjustments reclining
Upholstery leather-trimmed
Rear seat folding flat

Steering

Turns lock-to-lock 3.40

Safety

Safety

Rearview monitor in dash
Cross traffic alert rear
Pre-collision warning system audible warning, visual warning, pedestrian detection, intersection/junction turn
Lane keeping assist
Camera system surround view
Traffic sign recognition
Check rear seat reminder
Automatic emergency braking rear, front pedestrian, rear pedestrian, front, intersection/junction turn
Impact sensor post-collision safety system, door unlock, fuel cut-off
Active head restraints dual front
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Parking sensors rear, front
Blind spot safety sensor/alert
Lane deviation sensors

Airbags

Airbag deactivation occupant sensing passenger
Side airbags front
Knee airbags dual front
Front airbags dual
Side curtain airbags front, third row, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks anti-lockout, auto-locking

Mirrors

Side mirrors integrated turn signals, heated, auto-dimming
Side mirror adjustments power, reverse gear tilt, power folding

Mechanical

Drivetrain

Drive mode selector
4WD type part time
4WD selector electronic hi-lo
Axle ratio 3.31

Engine

Auto start/stop
Electric Motor Torque 184
EV battery capacity 1.9 kWh
Hybrid Gas Engine HP 389
Hybrid Gas Engine HP@RPM 5200
Hybrid Gas Engine Torque 479
Hybrid gas Engine Torque@RPM 2400
Electric Motor HP 48
Electric Motor Power Output (Kilowatts) 36
Electric motor battery type nickel-metal hydride
Battery saver
Battery maintenance-free

Towing and Hauling

Trailer backup guidance
Automated trailer backup steering straight line
Tow/Haul mode
Trailer wiring 4-pin, 7-pin
Trailer hitch Class IV
Trailer brake controller

Brakes

Rear brake type ventilated disc
Rear brake diameter 13.6
Emergency braking preparation
Front brake diameter 13.9
Front brake type ventilated disc
Regenerative braking system
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off

Suspension

Front suspension classification independent
Front suspension type double wishbone
Rear suspension type multi-link
Rear suspension classification solid live axle
Rear spring type coil
Front stabilizer bar
Front spring type coil
Rear shock type twin-tube gas
Front struts
Front shock type twin-tube gas

Hybrid

Starter type starter/belt alternator

Stability and Traction

Stability control
Traction control
Hill holder control
Trailer stability control

Comfort

Convenience Features

Wireless charging station front
Rearview mirror camera-based
Adaptive stop and go cruise control semi-automatic
Autonomous lane guidance lane centering
Power outlet(s) USB front, USB-C front, USB rear, USB-C rear, 115V cargo area, 115V rear, 12V front
Power steering electric, variable/speed-proportional
Cupholders front, third row, rear, covered
Memorized settings 2 driver, steering wheel, driver seat, side mirrors
Adaptive cruise control
Sunshade side window
One-touch windows 4
Cargo cover hard
Reading lights front, rear, third row
Easy entry manual rear seat, power driver seat, power steering wheel
Cargo area light
Multi-function remote panic alarm, vehicle and key memory, proximity entry system, trunk release
Power windows lockout button
Footwell lights
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Center console second row, front console with armrest and storage, illuminated
Steering wheel power tilt and telescopic
Universal remote transmitter Homelink - garage door opener
Storage front seatback, grocery bag holder, dual level cargo area, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook
Ambient lighting

Comfort Features

Floor mat material rubber/vinyl
Dash trim wood, simulated alloy
Shift knob trim leather
Heated steering wheel
Center console trim simulated alloy, wood
Steering wheel trim leather
Door trim wood, simulated alloy
Interior accents wood
Armrests rear folding, rear outboard seats
Floor mats rear, front
Floor material carpet

Air Conditioning

Rear air conditioning automatic climate control, independently controlled
Front air conditioning automatic climate control
Front air conditioning zones dual
Rear air conditioning zones single
Air filtration
Rear vents third row

Packages

2 Packages Available

expand/collapse
TRD Off-Road Package
$2135

Includes 20-in. TRD Off-Road alloy wheels with all-terrain tires, TRD Off-Road badging, off-road suspension with Bilstein shocks, skid plate, red TRD engine start button, red front-axle drive shafts, TRD leather shift knob, aluminum sport pedals, electronically controlled locking rear differential, Multi-Terrain Select, Crawl Control, and Downhill Assist Control.

expand/collapse
TRD Off-Road Package
$2135

Includes 20-in. TRD Off-Road alloy wheels with all-terrain tires, TRD Off-Road badging, off-road suspension with Bilstein shocks, skid plate, red TRD engine start button, TRD leather shift knob, aluminum sport pedals, electronically controlled locking rear differential, Multi-Terrain Select, Crawl Control, and Downhill Assist Control.

expand/collapse
Tow Technology Package with Wi-Fi Camera
$850

Includes digital display rearview mirror, trailer backup guide with straight path assist, and trailer Wi-Fi camera.

Green Score

EPA Green Score ( California LEV-III ULEV70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
4
1
4
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
4
1
4
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
4
1
4
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
4
1
4
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Crash-Test Ratings

2025 Toyota SEQUOIA HYBRID SUV 4WD

Overall
N/A
Front Crash Overall
N/A
Front Crash Driver
N/A
Front Crash Passenger
N/A
Side Crash Overall
N/A
Side Barrier Overall
N/A
Side Barrier Driver
N/A
Side Barrier Passenger
N/A
Side Pole Driver
N/A
Side Combined Front
N/A
Side Combined Rear
N/A
Rollover
N/A

Awards

Award
Best Value in America: SUV and Van Brand (2025 Model)
- Vincentric

Award
Best Value in America: SUVs and Vans (2025 Model)
- Vincentric

Award
Initial Quality Study (IQS): Top Models (2025 Model)
- J.D. Power and Associates

Dealership Information

Current Inventory

There are currently no 2025 Toyota Sequoia 4x4 1794 Edition 4dr SUV for Sale in inventory

Disclaimer

*Prices exclude tax, title, registration, and documentation fees of $85, any finance charges, dealer installed accessories, and any electronic filing charge and any emission testing charge. We attempt to update this inventory on a regular basis. However, there can be lag time between the sale of a vehicle and the update of the inventory. Dealer not responsible for pricing errors, equipment discrepancy and typographical errors. EPA mileage estimates are for newly manufactured vehicles only. Your actual mileage will vary depending on how you drive and maintain your vehicle. Before purchasing this vehicle, it is your responsibility to address any and all differences between information on this website and the actual vehicle specifications and/or any warranties offered prior to the sale of this vehicle. Vehicle data on this website is compiled from publicly available sources believed by the publisher to be reliable. Vehicle data is subject to change without notice. The publisher assumes no responsibility for errors and/or omissions in this data the compilation of this data and makes no representations express or implied to any actual or prospective purchaser of the vehicle as to the condition of the vehicle, vehicle specifications, ownership, vehicle history, equipment/accessories, price or warranties. 2021 Puente Hills Toyota in City of Industry, CA.

Puente Hills Toyota has everything you need when you're searching for a new or new-to-you Toyota. Our new Toyota inventory features popular models like the Toyota RAV4 and Toyota Camry. And if you're searching for a previously owned Toyota car, truck, van or SUV, know that our used Toyota inventory has the generous selection you need to find the right pre-owned vehicle for your lifestyle and budget. Our Toyota dealership in Industry, CA, even sells used cars from other makes. We also offer Certified Pre-Owned Toyota models that will help you buy with confidence. Stop by today to explore our inventory of new, used and Certified Pre-Owned Toyota models.

Testimonials

Guadalupe Ramirez
Guadalupe Ramirez
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star
Andrew Huang
Andrew Huang
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star

Excellent service! The repair was completed on time, and the adviser and staff were professional and friendly.

Doodle Storm
Doodle Storm
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star
Bhupindar Dhaliwal
Bhupindar Dhaliwal
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star

I was pleased with the service provided at the parts counter.

Ricardo Villalta
Ricardo Villalta
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience at Puente Hills Toyota. Nicholas was extremely patient, knowledgeable, and helpful throughout the entire process. The entire staff was friendly and professional . Thanks to their excellent customer service, I was able to drive away in the exact car I wanted. Highly recommend Puente Hills Toyota!

Rosa Garcia
Rosa Garcia
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star

The service was done on the time and explained to me what other service were recommended.

Aidan Pablo
Aidan Pablo
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) They provide excellent service (Original) Atienden muy bien

Drove in for 25k service without an appointment and was

lb
DEALERRATER
6-11-2026
Full Star Full Star Full Star Full Star Full Star

Drove in for 25k service without an appointment and was welcomed. The service was very fast and efficient. Isaac Diaz explained what was done to the van and what the next service would be. Isaac didn’t upsell anything, unlike other service managers.

Ryan Herrera
Ryan Herrera
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Raymond is the best. Very respectful and responsive. He took care of our Tacoma and Sequoia. We will definitely be back for years to come. Thank you very much Puente Hills Toyota and Raymond

noelle
noelle
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

they were so excellent to me with everyone involved in helping me. they were willing to work with me and my needs. also never left a question unanswered even tho i felt like i asked too many at a time because of excitement. will definitely recommend this dealership to others in the future!

Felipe Guzman
Felipe Guzman
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Excellent service!

Jake Pav
Jake Pav
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Friendly and easy service!

Florida Avila
Florida Avila
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Best service dept other toyota service dept said I would have to leave car all day yet at puente hills toyota it was done in 2and a half hrs.will be going there from now on

Elaine M.
Elaine M.
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star
Abhey Singh
Abhey Singh
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

Had a great experience purchasing my vehicle at Puente Hills Toyota. Carina in sales was friendly, professional, and made the process easy from start to finish. Jose in finance was knowledgeable, straightforward, and took the time to explain everything clearly. Overall, the entire purchase experience was smooth and stress-free. Thank you both for the excellent customer service!

sara lujan
sara lujan
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

One of the associates was very knowledgeable on what services I needed for my car. I appreciate the customer service staff were friendly throughout the building.

Tiffany Liou
Tiffany Liou
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience buying my first car at Puente Hills Toyota. Carina was amazing and explained all the details of the car well so that we can make an informed purchase!

Monique Vera
Monique Vera
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

Always in good hands here. Raymond is the best- I always ask to work with him when I go. He is super friendly and great with customers

Erica RBD CUTTING
Erica RBD CUTTING
GOOGLE
6-7-2026
Full Star Full Star Full Star Full Star Full Star

had an excellent experience at the dealership for my recent oil change. Raymond was professional and friendly. He explained everything clearly, and even provided a complimentary vehicle inspection. I appreciated the attention to detail and excellent customer service. I will definitely return for future maintenance.

Francis Pagaoa
Francis Pagaoa
GOOGLE
6-7-2026
Full Star Full Star Full Star Full Star Full Star

First time meeting Alex today, I feel at ease coz he demonstrates professionalism while talking to him. He seemed a nice guy.

Bayani Aquino
Bayani Aquino
GOOGLE
6-7-2026
Full Star Full Star Full Star Full Star Full Star
john carr
john carr
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

They get 5 stars from me, excellent service and clear communication thank you Alex

FR NEE
FR NEE
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

Friendly, good value!

Jenn Lin
Jenn Lin
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

Love this dealership. They always come through. I've been working with Calvin and Benny since 2010...

Kim H Ngo
Kim H Ngo
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star
Joan paula Concepcion
Joan paula Concepcion
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star
v59LA
v59LA
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star
Israel Vasquez
Israel Vasquez
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star
股民老張
股民老張
GOOGLE
6-3-2026
Full Star Full Star Full Star Full Star Full Star

I feel good! Raymond is always ready to serve customers with the warm and polite attitude, professional service ,thank you Raymond.

Mia Victoria Carrillo Alejandro
Mia Victoria Carrillo Alejandro
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star

Calvin Jason and Jerry are amazing!!!! I am so pleased with my purchase. The whole experience with this time was seamless!!! I bought the actual car previously owned by the GM! I am sooo happy in my SEQUIOA TRD PRO!!! Thank you very much for making my first car purchase a great experience !!

Aurelio Sanchez
Aurelio Sanchez
GOOGLE
5-31-2026
Full Star Full Star Full Star Full Star Full Star

I have been coming here for about 8yrs to purchase cars and also for service. Tom at service desk is always very helpful and very knowledgeable...👌👍

Luis Fernando Aldana
Luis Fernando Aldana
GOOGLE
5-31-2026
Full Star Full Star Full Star Full Star Full Star

Great experience,thank you Angel and your crew for walking me and my family through the process of buying our cars, and making it smooth and quick,no BS on what you promised,we’re happy with both of our cars,beginning with my son’s Tacoma and ending with my wife’s GrandHighlander.

Mayumi Kotani
Mayumi Kotani
GOOGLE
5-29-2026
Full Star Full Star Full Star Full Star Full Star
Eric Cayabyab
Eric Cayabyab
GOOGLE
5-29-2026
Full Star Full Star Full Star Full Star Full Star
Solomon Kim
Solomon Kim
GOOGLE
5-28-2026
Full Star Full Star Full Star Full Star Full Star

Fast help

JG
JG
GOOGLE
5-28-2026
Full Star Full Star Full Star Full Star Full Star

Excellent service, quick shipment, very easy transaction. Thank you for the awesome service and follow up emails.

lee charlie
lee charlie
GOOGLE
5-28-2026
Full Star Full Star Full Star Full Star Full Star
Maxwealth Chau
Maxwealth Chau
GOOGLE
5-28-2026
Full Star Full Star Full Star Full Star Full Star

Tyler Lusk was hands down the only reason I ended up purchasing my car from this dealership. From the very beginning, he was professional, respectful, patient, and genuinely cared about making sure I had a good experience. He communicated clearly, never pressured me, and always treated me with honesty and respect. In an industry where customers often feel pushed around, Tyler stood out completely. He actually listened to what I wanted, worked hard to make the deal happen, and stayed consistent the entire time. Even after multiple frustrating setbacks caused by management, Tyler stayed in contact with me, kept me updated, and fought to make sure the original agreement was honored. The final signing and delivery process was smooth, easy, and stress-free because of him. If you plan on shopping here, ask for Tyler directly — he’s the definition of how a salesperson should treat customers. Unfortunately, my experience with Brian Williams was the complete opposite and nearly caused me to walk away entirely. After Tyler and I had already discussed pricing and agreed on numbers for a specific vehicle, Brian stepped in and immediately tried steering the conversation away from the deal we already had. Instead of respecting the agreement, he repeatedly attempted to upsell me into a different car and avoided giving direct answers about pricing. Every conversation felt like a sales tactic instead of honest communication. What made the situation worse was that the agreed out-the-door price kept changing. I was told one thing, then another, and then something completely different later on. At one point I left believing the deal was finalized, only for another employee to suddenly say the vehicle was “not theirs” and they could not honor the price we had already agreed to. A few days later, they contacted me again claiming they now had the exact car I originally wanted, but the pricing mysteriously continued increasing every time they called. The constant phone calls, changing numbers, and repeated attempts to get me into the dealership without honoring the original agreement made the process exhausting and frustrating. It genuinely felt like my time was not being respected. Thankfully, Tyler Lusk stayed professional throughout the entire process and ultimately restored my confidence enough to move forward with the purchase. Without Tyler’s integrity, professionalism, and effort, this would have been one of the worst dealership experiences I’ve ever had.

Jessica Trujillo
Jessica Trujillo
GOOGLE
5-27-2026
Full Star Full Star Full Star Full Star Full Star

Only went here for service. They are very busy but get it done

Chanyeong Oh
Chanyeong Oh
GOOGLE
5-24-2026
Full Star Full Star Full Star Full Star Full Star
Carlos Gallardo
Carlos Gallardo
GOOGLE
5-24-2026
Full Star Full Star Full Star Full Star Full Star
Stephen Yang
Stephen Yang
GOOGLE
5-24-2026
Full Star Full Star Full Star Full Star Full Star
Luisana Castaneda
Luisana Castaneda
GOOGLE
5-24-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience buying a vehicle at Puente Hills Toyota. Roger, Susy, and Ted were amazing throughout the process. They helped me find the right vehicle and made everything smooth and stress-free. I really appreciated their professionalism, patience, and excellent customer service. Highly recommend working with them if you’re looking for a new car!

Paul Lee
Paul Lee
GOOGLE
6-11-2026
Full Star Full Star Full Star Full Star Empty Star
Conku Shih
Conku Shih
GOOGLE
5-30-2026
Full Star Full Star Full Star Full Star Empty Star
Daniel
Daniel
GOOGLE
6-6-2026
Full Star Full Star Full Star Empty Star Empty Star

I did not have an appointment for my oil change, and the service was completed in about 1½ hours, which was great. The customer service was excellent overall. They also offer complimentary water and coffee, which is a nice touch. The only downside is the price. Other dealerships offer oil changes at a lower cost. They do have a package of five oil changes with tire rotations for $350, but it must be used within two years, which may not be possible for everyone. If there were no time limit on the package, I would definitely purchase it. Overall, I had a positive experience and was satisfied with the service.

Blake De La Cruz
Blake De La Cruz
GOOGLE
6-9-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Very disappointed with this experience. After a vehicle trade-in, a personal item was accidentally left behind and we were assured it would be set aside for pickup. When we later followed up to retrieve it, we were informed that it could not be located. While mistakes can happen, the most frustrating part was the lack of resolution afterward. Despite multiple follow-ups and relying on the dealership’s assurances, we were left without our property and without a meaningful solution. The communication, accountability, and customer service throughout the process were disappointing. I expected much better treatment and support in resolving an issue like this.

Jill De La Cruz
Jill De La Cruz
GOOGLE
6-8-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I’m extremely disappointed with the level of professionalism we experienced at this Toyota dealership. We contacted them ahead of time and were told that a car seat would be held for us. Based on that assurance, we made the trip to pick it up, only to be told upon arrival that they couldn’t find it. What makes the situation even more frustrating is that this is not only an expensive item, but we expected better organization and communication regarding something of significant value. The staff said they would look into the issue and get back to us, but it has now been several days and we have received no update, no follow-up call, and no resolution. Customers should be able to rely on commitments made by dealership staff. Losing track of an item that was specifically set aside and then failing to follow up demonstrates poor customer service and a lack of accountability. I hope management takes steps to improve their communication and inventory procedures so other customers do not have the same experience. Sales man is named Christian.

Blake D.
YELP
6-7-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Jill J.
Jill J.
YELP
6-7-2026
Full Star Empty Star Empty Star Empty Star Empty Star
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